PayPal Now Lets You Use Facebook Messenger to Send and Receive Money…
Facebook is making a new push into the payments space by expanding its partnership with PayPal. Paying back your friends is getting even easier. Facebook Messenger has supported sending money through its platform for a few years now, but you had to use a credit or debit card. Now, Facebook is bringing PayPal payments into the fold.
To set up PayPal, just initiate a payment like you normally would, by tapping the ‘+’ button and then selecting the green payments button. Once you enter the amount and tap ‘pay’ you’ll have the option to select your payment method, which now includes PayPal in addition to debit cards. If you’ve already used Messenger for payments before, you can just tap ‘change’ to switch things up.
At the moment, the peer-to-peer payments system is only available in the U.S. Where PayPal has over 2.5 million accounts that are already linked to Facebook. Facebook launched a feature in its messaging app that allows users to send payments to each other with a credit or debit card in 2015. Earlier this year, the social network expanded the feature so that users could send money to groups of people. Making it easier to split bills.
But for those who prefer to use PayPal, there is now another way to send money. It’s a nice option to have if you’ve already used to making transactions via PayPal. Or if you simply prefer not giving your debit card information to Facebook. The feature is currently only active for iOS users in the US but will arrive on Android ‘soon. No word on when it might arrive on the desktop or for other regions. But we imagine it’s just a matter of time.
Facebook has been working on bringing payments to its platforms for some time. And this latest push makes it a competitor to other peer-to-peer payments options such as Apple’s new Pay Cash, Square Cash, Snapchat’s payments and PayPal’s own Venmo application.
PayPal’s new customer service bot
- In addition to person-to-person payments, PayPal’s bot is gaining new capabilities, too. While it will still support notifications and receipts, PayPal users will now be able to get customer service help just by chatting with PayPal’s bot.
- The automated system takes advantage of the natural language processing capabilities in Messenger’s platform to understand what people are saying.
- That means you can say something like “oh man, I totally forgot my Password” and the bot should understand you need a password reset. The bot can also help answer questions about your PayPal payments. But when the user’s request goes beyond the boat’s abilities, you’ll be connected with a live rep for help.
- PayPal says it doesn’t have customer service staff dedicated to Messenger alone. But is using existing reps to handle in the incoming inquiries.
- The unique thing here is that Messenger has opened up a platform that allows us to not only have a one-to-one communication. But there’s a platform where we can go resolve things right inside of Messenger.